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Correcting Rejected ACI eManifests (ACI eManifest): Difference between revisions

Correcting Rejected ACI eManifests (ACI eManifest) (view source)

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{{note|This article is part of the [[ACI_eManifest_Software_User_Guide_(CBSA)|BorderConnect ACI eManifest Guide]]|info}}
{{note|This article is part of the [[ACI_eManifest_Software_User_Guide_(CBSA)|BorderConnect ACI eManifest Guide]]|info}}


{{#ev:youtube|gaeX5kPJJ40|960|center|How to Make Changes and Correct Your ACI eManifest}}This guide offers instructions on '''correcting an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]] that has received a reject response''' from [[Canada_Border_Services_Agency_-_General_Information|CBSA]] in BorderConnect [https://www.borderconnect.com/aci-e-manifest/index.htm ACI eManifest software]. If rejected, your trip or shipment's current status will show as CBSA Returned Error, and there will be a CBSA Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.
{{#ev:youtube|yOfHR_quIpY|960|center|How to Make Changes and Correct Your ACI eManifest}}This guide offers instructions on '''correcting an [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest]] that has received a reject response''' from [[Canada_Border_Services_Agency_-_General_Information|CBSA]] in BorderConnect [https://www.borderconnect.com/aci-e-manifest/index.htm ACI eManifest software]. If rejected, your trip or shipment's current status will show as CBSA Returned Error, and there will be a CBSA Response under your History/Status Messages showing a reject and the reason for it. In order to resolve the problem, you will need to locate that reject response, and follow the specific instructions for that reject.


This guide is not intended to replace BorderConnect [https://borderconnect.com/contact-us.htm support]. It may be that a combination of rejects or events create a situation for which the solution is too complicated to elaborate on here. This will only cover the basics of what each rejection message means, and the solution to the simple situations where it might be encountered.
This guide is not intended to replace BorderConnect [https://borderconnect.com/contact-us.htm support]. It may be that a combination of rejects or events create a situation for which the solution is too complicated to elaborate on here. This will only cover the basics of what each rejection message means, and the solution to the simple situations where it might be encountered.
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