Updating or Correcting an Arrived ACE Manifest (ACE Manifest)

This article is part of the BorderConnect ACE Manifest Guide

Status of an ACE Manifest showing Truck Arrived at Border

This guide offers instructions on making updates or corrections to an arrived ACE eManifest using BorderConnect ACE Manifest software. It assumes that the manifest has already been put in arrived status by CBP, that customs is waiting for the carrier to update the manifest before releasing the driver, and that the manifest was prepared using BorderConnect ACE.

The procedure for changing the manifest depends on what part of the manifest needs to be changed. Most changes can be processed using an amendment, but some shipment changes require shipment-only send requests.

Once the manifest has arrived, the trip number is locked and cannot be changed. The manifest also cannot normally be cancelled as a whole. To change the shipment control number, add a shipment, or remove a shipment, use the Shipment Only Send Requests section below.

For all types of changes, first open the manifest from the ACE Manifest Search Page by clicking View.

Amendments

Most types of changes to an arrived ACE Manifest can be done using an amendment. The exceptions are changing the trip number, changing the shipment control number, adding a shipment, or removing a shipment.

1. Make the change to the manifest in BorderConnect. If more than one item needs to be changed, complete all changes before moving to the next step.
   • Changes to the port of arrival can be made using the Edit button near the top left of the page. Once the changes are made, clicking Save updates the manifest in BorderConnect.

Action buttons on an arrived ACE Manifest

1. • Changes to the truck, trailer, drivers, or passengers can be made by clicking the Remove link to remove the current item from the manifest, then using Quick Assign Truck, Quick Assign Trailer, Quick Assign Driver, or Assign Passenger to add the new item.
   • IIT Status can be added to the truck or trailer by mousing over the Set IIT Status button and selecting the appropriate exemption. An IIT status can be removed by clicking the Remove IIT Status link on the truck or trailer.
   • Changes to shipper, consignee, or commodity information can be made by clicking the View link for the shipment. From there, use the Remove from Shipment link on the shipper or consignee that needs to be changed, then assign or quick-assign the new one. The Edit link can be used instead to fix a mistake. Commodity information can be updated with the Edit link for the commodity, or by clicking Create Commodity to add another commodity to the shipment.
   • Changes to the shipment type can be made by clicking the View link for the shipment and using the Edit button inside the shipment. Once the Shipment Type is changed, click Save, then use Back to ACE eManifest to return to the manifest details page.
2. Transmit the changes to CBP. After the changes have been made in BorderConnect, CBP will require an amendment to see them. Under Send to CBP, choose Amend Completed Manifest to transmit the changes to customs.

Sending an amendment for an arrived ACE Manifest

1. Verify that the amendment is accepted by CBP. Sending the amendment updates the current status to Transmitted to CBP. When the amendment is accepted, the status reverts to Truck Arrived at Border and an accepted response appears under the ACE Manifest History.

Shipment Only Send Requests

Shipment-only send requests are used to change the shipment control number, add a shipment, or remove a shipment after the manifest has arrived. Normally these changes would be handled by cancelling the manifest and resubmitting it, but because the manifest is in arrived status, cancels are no longer allowed by CBP. The shipment-specific options inside the shipment must be used instead.

Shipment Only Send to CBP options

To Change a Shipment Control Number

1. Cancel the shipment with CBP. To do so, click the View link for the shipment on the manifest, then select Cancel Shipment Message under Shipment Only Send to CBP. This step must be done before changing the shipment control number so CBP knows which shipment is being cancelled.
2. Make sure CBP accepts the cancel request. When the cancel is accepted by CBP, an accepted response appears in the ACE eManifest History or the U.S. Shipment History.
3. Change the shipment control number in BorderConnect. Click the Edit button inside the shipment, change the shipment control number, then click Save.
4. Resend the shipment to CBP. Under Shipment Only Send to CBP, select Send Unassociated Shipment.
5. Make sure CBP accepts the unassociated shipment. When it is accepted by CBP, an accepted response appears in the ACE eManifest History or the U.S. Shipment History.
6. Let CBP know the shipment should be attached to the manifest. To do so, select Attach Shipment Message under Shipment Only Send to CBP.
7. Make sure CBP accepts the attach shipment message. Use Back to ACE eManifest to return to the manifest details page and view the response in the ACE eManifest History. Once the successful amendment response appears, the process is complete and CBP will see the updated shipment control number on the manifest.

To Add a Shipment

1. Add the shipment to the manifest in BorderConnect using the Create New Shipment button. Enter the full shipment information, including shipper, consignee, and commodity.
2. Send the shipment to CBP. Under Shipment Only Send to CBP, select Send Unassociated Shipment.
3. Make sure CBP accepts the unassociated shipment. When it is accepted by CBP, an accepted response appears in the ACE Manifest History or the U.S. Shipment History.
4. Let CBP know the shipment should be attached to the manifest. To do so, select Attach Shipment Message under Shipment Only Send to CBP.
5. Make sure CBP accepts the attach shipment message. Use Back to ACE Manifest to return to the manifest details page and view the response in the ACE Manifest History. Once the successful amendment response appears, the process is complete and CBP will see the added shipment on the manifest.

To Remove a Shipment

1. Cancel the shipment with CBP. To do so, click the View link for the shipment on the manifest, then select Cancel Shipment Message under Shipment Only Send to CBP.
2. Make sure CBP accepts the cancel request. When the cancel is accepted by CBP, an accepted response appears in the ACE Manifest History or the U.S. Shipment History.
3. Optionally remove the shipment in BorderConnect. It has already been removed in CBP's system, so this is only necessary if the user wants it removed for internal reference or record keeping. Use the Detach link to use it on a different manifest, or the Delete link to remove it from the system entirely.