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<div id="mp-welcome"><h1>Welcome to the [[BorderConnect Support Wiki]]</h1></div>
<!-- HERO -->
<div id="mp-free">a free information resource for BorderConnect customers and cross-border highway carriers.</div>
<div class="bc-hero">
<h1>Welcome to the [[BorderConnect_Wiki:About|BorderConnect Support Wiki]]</h1>
<p>a free information resource for BorderConnect customers and cross-border highway carriers.</p>


<div id="articlecount">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|668]] images.</div>
<div class="bc-meta">[[Special:Statistics|{{NUMBEROFARTICLES}}]] articles and [[Special:MediaStatistics|437]] images.</div>
 
<div class="bc-kicker">Start here</div>
<div class="bc-pillrow">
<span class="bc-pill">[[BorderConnect_Software_User_Guide|Using BorderConnect Software]]</span>
<span class="bc-pill">[[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Guide]]</span>
<span class="bc-pill">[[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Guide]]</span>
<span class="bc-pill">[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager]]</span>
<span class="bc-pill">[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]</span>
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</div>
<div class="bc-kicker" style="margin-top:12px;">Popular support articles</div>
<div class="bc-pillrow bc-pillrow-secondary">
<span class="bc-pill">[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Types (ACE &amp; ACI)]]</span>
<span class="bc-pill">[[PARS_(CBSA_Shipment_Type)|PARS Overview]]</span>
<span class="bc-pill">[[PAPS_(CBP_Shipment_Type)|PAPS Overview]]</span>
<span class="bc-pill">[[Canada_Border_Services_Agency_-_General_Information|CBSA Basics]]</span>
<span class="bc-pill">[[US_Customs_and_Border_Protection_-_General_Information|CBP Basics]]</span>
<span class="bc-pill">[[Correcting_Rejected_ACI_eManifests_(ACI_eManifest)|Fix a Rejected ACI]]</span>
<span class="bc-pill">[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Fix a Rejected ACE]]</span>
</div>
</div>
</div>
<!-- ONBOARDING + SEARCH BY TASK -->
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<div id="mp-banner" class="MainPageBG mp-box">
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{{Main Page banner}}
<h2>New to BorderConnect?</h2>
<div class="bc-subtle">
If this is your first time using BorderConnect, or you want to find out if you're ready to use BorderConnect? These guides will get you compliant fast with the least friction.
</div>
</div>


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<strong>1) Ready for BorderConnect?</strong>
<span>[[BorderConnect_Onboarding_and_Readiness_Guide|BorderConnect Onboarding & Readiness Guide]]</span>
</div>


<h2 id="mp-tfa-h2" class="mp-h2">ACI eManifest Guide</h2>
<div class="bc-btn">
<strong>2) Registering with BorderConnect</strong>
<span>[[How_To_Register_With_BorderConnect|How to Register With BorderConnect]]</span>
</div>


<div id="mp-tfa" class="mp-contains-float">Today's featured article</div>
<div class="bc-btn">
<strong>3) Learn the basics</strong>
<span>[[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]</span>
</div>


<h2 id="mp-dyk-h2" class="mp-h2">Did you know&nbsp;...</h2>
<div class="bc-btn">
<div id="mp-dyk" class="mp-contains-float">{{Did you know}}</div>
<strong>4) File your first ACI</strong>
<span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating an ACI eManifest]]</span>
</div>
</div>


<div id="mp-right-ace" class="MainPageBG mp-box">
<div class="bc-btn">
<h2 id="mp-itn-h2" class="mp-h2">ACE Manifest Guide</h2>
<strong>5) File your first ACE</strong>
<span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating an ACE Manifest]]</span>
</div>
</div>


<div id="mp-itn" class="mp-contains-float">{{In the news}}</div>
<div class="bc-divider"></div>
<h2 id="mp-otd-h2" class="mp-h2">On this day</h2>
<div class="bc-subtle">
Prefer video? Jump into tutorials:
* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Tutorials]
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Tutorials]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Tutorials]
</div>
</div>


<div id="mp-otd" class="mp-contains-float">Content goes here</div>
<div class="bc-card bc-accent-ref">
<h2>Search by task</h2>
<div class="bc-subtle">Choose what you’re trying to accomplish (most common tasks).</div>
 
<div class="bc-btngrid">
<div class="bc-btn"><strong>Create & submit an ACI eManifest</strong><span>[[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting a New ACI eManifest]]</span></div>
<div class="bc-btn"><strong>Create & submit an ACE Manifest</strong><span>[[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting a New ACE Manifest]]</span></div>
<div class="bc-btn"><strong>Fix a rejected ACI</strong><span>[[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]</span></div>
<div class="bc-btn"><strong>Fix a rejected ACE</strong><span>[[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]</span></div>
<div class="bc-btn"><strong>Generate lead sheets</strong><span>[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]</span></div>
<div class="bc-btn"><strong>Edit & re-sync a manifest</strong><span>[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync Feature]]</span></div>
<div class="bc-btn"><strong>Track & get notifications</strong><span>[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]</span></div>
<div class="bc-btn"><strong>File / manage U.S. in-bonds</strong><span>[[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Guide]]</span></div>
</div>
 
<div class="bc-divider"></div>
<div class="bc-mini">
Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.
</div>
</div>
</div>
</div>


<div id="mp-upper">
</div>
<div id="mp-left-abi" class="MainPageBG mp-box">
 
<!-- FEATURED ARTICLE + FEATURED VIDEO -->
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<h2 id="mp-tfa-h2" class="mp-h2">U.S. In-Bond Manager Guide</h2>
<div class="bc-card bc-accent-soft">
<h2>Featured Article</h2>
<div class="bc-subtle">A deeper dive into a key BorderConnect workflow.</div>
<div style="margin-top:10px;">
[[File:File-import-wizard-home-screen.jpg|thumb|250|right|File Import Wizard Home Page]]
The '''BorderConnect File Import Wizard''' allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's [https://www.borderconnect.com/contact 24/7 technical support.] [[Import_Wizard_(ACE_and_ACI_eManifest)|('''Full article...''')]]
</div>
</div>


<div id="mp-tfa" class="mp-contains-float">Today's featured article</div>
<div class="bc-card bc-accent-soft">
<h2>Featured Tutorial Video</h2>
<div class="bc-subtle">Watch and follow along step-by-step.</div>
<div style="margin-top:10px;">
{{#ev:youtube|p-RKs3izmCs|420|center|Introducing BorderConnect QP In-Bond Filing.}}
</div>
</div>


<h2 id="mp-dyk-h2" class="mp-h2">Did you know&nbsp;...</h2>
<div id="mp-dyk" class="mp-contains-float">{{Did you know}}</div>
</div>
</div>


<div id="mp-right-software" class="MainPageBG mp-box">
<!-- ACI + ACE -->
<h2 id="mp-itn-h2" class="mp-h2">BorderConnect Software Guide</h2>
<div class="bc-2col">


<div id="mp-itn" class="mp-contains-float">{{In the news}}</div>
<div class="bc-card bc-accent-aci bc-cleanlist">
<h2 id="mp-otd-h2" class="mp-h2">On this day</h2>
<h2>ACI eManifest Guide</h2>
<div class="bc-subtle">All articles related to ACI eManifest.</div>
* [[ACI_eManifest_Software_User_Guide_(CBSA)|ACI eManifest Software User Guide]]
* [[Creating_and_Submitting_a_New_ACI_eManifest_(ACI_eManifest)|Creating and Submitting an ACI eManifest]]
* [[Correcting Rejected ACI eManifests (ACI eManifest)|Correcting Rejected ACI eManifests]]
* [[In Bond (CBSA Shipment Type)|Creating an In-Bond Shipment in ACI]]
* [[Shipment Types For ACE and ACI eManifest|CBSA Shipment Types for ACI eManifest]]
* [[CBSA Highway Ports|CBSA Highway Port Listing]]
* [https://www.youtube.com/watch?v=BHFylIHdtXc&list=PLQOGduPMk-2bXZWioPJEkh9f2uzlEOZQG ACI eManifest Video Tutorials]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]


<div id="mp-otd" class="mp-contains-float">Content goes here</div>
<h3>Did you know...</h3>
* ...An '''[[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|ACI eManifest lead sheet]]''' is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
* ...When reporting an '''[[In_Bond_(CBSA_Shipment_Type)|In-Bond shipment in ACI]]''', it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.
</div>
</div>
<div class="bc-card bc-accent-ace bc-cleanlist">
<h2>ACE Manifest Guide</h2>
<div class="bc-subtle">All articles related to ACE Manifest.</div>
* [[ACE_Manifest_Software_User_Guide_(CBP)|ACE Manifest Software User Guide]]
* [[Creating_and_Submitting_a_New_ACE_Manifest_(ACE_Manifest)|Creating and Submitting an ACE Manifest]]
* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|Correcting Rejected ACE Manifests]]
* [[ACE_In_Bond_(CBP_Shipment_Type)|Creating an ACE In-Bond Shipment]]
* [[Shipment_Types_For_ACE_and_ACI_eManifest|CBP Shipment Types for ACE Manifest]]
* [[CBP Highway Ports|CBP Highway Port Listing]]
* [https://www.youtube.com/watch?v=qA1bJAuAUTI&list=PLQOGduPMk-2al0wBZZ4QEtbkZie0R-lFU ACE Manifest Video Tutorials]
* [[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]
<h3>Did you know...</h3>
* ...The '''[[ACE_Shipment_CSV_Upload_Feature_(ACE_Manifest)|CSV upload feature]]''' is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.
* ...'''[[Creating_and_Managing_Insurance_Policies_(ACE_Manifest)|Insurance Policies]]''' are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.
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<h2 id="mp-tfa-h2" class="mp-h2">Featured article</h2>
<!-- IN-BOND + SOFTWARE -->
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<div id="mp-tfa" class="mp-contains-float">Today's featured article</div>
<div class="bc-card bc-accent-ib bc-cleanlist">
<h2>U.S. In-Bond Manager Guide</h2>
<div class="bc-subtle">All articles related to BorderConnect U.S. In-Bond Manager</div>
* [[US_In_Bond_Manager_Guide_(CBP)|U.S. In-Bond Manager Software User Guide]]
* [[In_Bond_Manager_Dashboard_(U.S._In-Bond_Manager)|In Bond Manager Dashboard]]
* [[Reporting_In_Bond_Arrivals_and_Exports_(U.S._In-Bond_Manager)|Reporting In Bond Arrivals and Exports]]
* [[Creating_and_Submitting_a_New_QP_In-Bond_(U.S._In-Bond_Manager)|Creating and Submitting a New QP In-Bond]]
* [[Send_In-Bond_Status_Query_Page_(U.S._In-Bond_Manager)|Sending In-Bond Status Queries]]
* [[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|Sending In-Bond Port Diversions]]
* [[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|Creating and Managing In-Bond Sequences]]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2Yz8S-4Ft-ssBXi3lm1gYln U.S. In-Bond Manager Video Tutorials]


<h2 id="mp-dyk-h2" class="mp-h2">Did you know&nbsp;...</h2>
<h3>Did you know...</h3>
<div id="mp-dyk" class="mp-contains-float">{{Did you know}}</div>
* ...The '''[[ACE_In_Bond_Sequences_(ACE_Manifest_/_U.S._In-Bond_Manager)|In-Bond Sequence Page]]''' is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
* ...Sending a '''[[Send_In-Bond_Port_Diversion_Page_(U.S._In-Bond_Manager)|U.S. In-Bond Port Diversion Request]]''' to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than what was originally intended.
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<div id="mp-right" class="MainPageBG mp-box">
<div class="bc-card bc-accent-soft bc-cleanlist">
<h2 id="mp-itn-h2" class="mp-h2">In the news</h2>
<h2>BorderConnect Software Guide</h2>
<div class="bc-subtle">All articles related to BorderConnect Software</div>
* [[BorderConnect_Software_User_Guide|BorderConnect Software User Guide]]
* [[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|PARS Software User Guide]]
* [[Generating_ACE_and_ACI_eManifest_Lead_Sheets_(CBP_and_CBSA)|Generating eManifest Lead Sheets]]
* [[Creating_and_Maintaining_Truck_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Trucks]]
* [[Creating_and_Maintaining_Trailer_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Trailers]]
* [[Creating_and_Maintaining_Driver_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Drivers]]
* [[Creating_and_Maintaining_Passenger_Profiles_(ACE_and_ACI_eManifest)|Managing and Maintaining Passengers]]
* [https://www.youtube.com/playlist?list=PLQOGduPMk-2YrdzXavRyI__exPjr-ZHVE BorderConnect Software Video Tutorials]


<div id="mp-itn" class="mp-contains-float">{{In the news}}</div>
<h3>Did you know...</h3>
<h2 id="mp-otd-h2" class="mp-h2">On this day</h2>
* ...with '''[[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|eManifest Sync]]''' the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.
* ...The '''[[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]]''' allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.
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<!-- POPULAR TROUBLESHOOTING -->
<div class="bc-card bc-accent-ref bc-cleanlist" style="margin-top:14px;">
<h2>Popular troubleshooting</h2>
<div class="bc-subtle">Quick links to common troubleshooting scenarios.</div>
<div class="bc-2col" style="margin-top:10px;">
<div>
* [[Correcting Rejected ACI eManifests (ACI eManifest)|ACI: Fix rejections]]
* [[Correcting_Rejected_ACE_Manifests_(ACE_Manifest)|ACE: Fix rejections]]
* [[E-Manifest_Sync_Feature_(ACE_and_ACI_eManifest)|Sync / re-sync issues]]
* [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|Tracking / notifications]]
</div>
<div>
* [[CBSA Highway Ports|Port codes (CBSA)]]
* [[CBP Highway Ports|Port codes (CBP)]]
* [[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment types & rules]]
* [[Customs_Glossary_Guide|Acronyms & glossary]]
</div>
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<div id="mp-middle" class="MainPageBG mp-box">
<!-- FEATURED SCREENSHOT -->
<h2 id="mp-tfl-h2" class="mp-h2">From today's featured list</h2>
<div class="bc-card bc-accent-soft" style="margin-top:14px;">
<h2>Featured BorderConnect Screenshot</h2>


<div id="mp-tfl" class="mp-contains-float">Content goes here</div>
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[[Image:Aceinbond3.png|700px|center]]
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<h2 id="mp-tfp-h2" class="mp-h2">Featured picture</h2>
<div style="padding-top:10px;" class="bc-subtle">
This BorderConnect screenshot is of the '''Assign ACE In-Bond Information''' page when creating an '''[[ACE_In_Bond_(CBP_Shipment_Type)|ACE In-Bond]]''' in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.


<div id="mp-tfp">Featured picture content</div>
This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data, and other required bond information.
 
The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. [[ACE_In_Bond_(CBP_Shipment_Type)|('''Full article...''')]]
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</div><!-- FEATURED SCREENSHOT END --><!-- OTHER AREAS + INTERNET LINKS -->


<div id="mp-bottom" class="mp-box">
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<h2 id="mp-other" class="mp-h2">Other areas of Wikipedia</h2>
<h2>Other Areas of BorderConnect Wiki</h2>


<div id="mp-other-content">{{Other areas of Wikipedia}}</div>
<div id="mp-other-content">
<h2 id="mp-sister" class="mp-h2">Wikipedia's sister projects</h2>
* '''[[PARS_Checking_Software_User_Guide_(CBSA_Shipments)|RNS-PARS Software Guide]]''' – Learn how to use all the features of BorderConnect RNS-PARS Software.
* '''[[Warehouse_Arrival_Certification_Message_(WACM)_Guide_(CBSA)|Warehouse Arrival Certification Message (WACM) Guide]]''' – Information guide about using BorderConnect's WACM feature with RNS.
* '''[[Customs_Compliance_Guide_(CBP_and_CBSA)|Customs Compliance Guide]]''' – General information on cross-border authority and trusted trader programs.
* '''[[EManifest_Processing_Guide_(ACE_and_ACI_eManifest)|eManifest Processing Guide]]''' – Learn how to submit fax forms and send eManifest information.
* '''[[Service_Provider_Guide_(ACE_and_ACI_eManifest)|eManifest Service Provider Guide]]''' – Instructions for using BorderConnect as an eManifest Service Provider.
* '''[[Shipment_Types_For_ACE_and_ACI_eManifest|Shipment Release Types]]''' – Definitions and requirements for CBP and CBSA shipment release types.
* '''[[Customs_Glossary_Guide|Customs Glossary Guide]]''' – Common cross-border trade terms and acronyms.
</div>
</div><!-- OTHER AREAS END -->
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<h2>BorderConnect on the Internet</h2>


<div id="mp-sister-content">{{Wikipedia's sister projects}}</div>
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<h2 id="mp-lang" class="mp-h2">Wikipedia languages</h2>


<div>{{Wikipedia languages}}</div>
<div class="bc-linktile">[https://www.borderconnect.com <span class="bc-linkicon" aria-hidden="true">🌐</span><span class="bc-linktext"><span class="bc-linktitle">BorderConnect Website</span><span class="bc-linkdesc">Official BorderConnect site and product information.</span></span>]</div>


<div class="bc-linktile">[https://www.facebook.com/BorderConnect <span class="bc-linkicon" aria-hidden="true">📘</span><span class="bc-linktext"><span class="bc-linktitle">Facebook</span><span class="bc-linkdesc">News, updates, and community posts.</span></span>]</div>
<div class="bc-linktile">[https://www.youtube.com/@BorderConnect <span class="bc-linkicon" aria-hidden="true">▶️</span><span class="bc-linktext"><span class="bc-linktitle">YouTube</span><span class="bc-linkdesc">Tutorials, walkthroughs, and feature videos.</span></span>]</div>
<div class="bc-linktile">[https://bsky.app/profile/borderconnect.com <span class="bc-linkicon" aria-hidden="true">🦋</span><span class="bc-linktext"><span class="bc-linktitle">Bluesky</span><span class="bc-linkdesc">Industry updates and announcements.</span></span>]</div>
<div class="bc-linktile">[https://www.linkedin.com/company/borderconnect <span class="bc-linkicon" aria-hidden="true">💼</span><span class="bc-linktext"><span class="bc-linktitle">LinkedIn</span><span class="bc-linkdesc">Company news and professional updates.</span></span>]</div>
<div class="bc-linktile">[https://www.borderprint.com <span class="bc-linkicon" aria-hidden="true">🖨️</span><span class="bc-linktext"><span class="bc-linktitle">BorderPrint Website</span><span class="bc-linkdesc">Forms, labels, seals, and printing solutions.</span></span>]</div>
</div>
</div>
</div>
__NOTOC____NOEDITSECTION__

Latest revision as of 15:56, 27 January 2026


Welcome to the BorderConnect Support Wiki

a free information resource for BorderConnect customers and cross-border highway carriers.

194 articles and 437 images.
Start here

Using BorderConnect Software ACE Manifest Guide ACI eManifest Guide U.S. In-Bond Manager Customs Compliance Guide

Popular support articles

Shipment Types (ACE & ACI) PARS Overview PAPS Overview CBSA Basics CBP Basics Fix a Rejected ACI Fix a Rejected ACE

New to BorderConnect?

If this is your first time using BorderConnect, or you want to find out if you're ready to use BorderConnect? These guides will get you compliant fast with the least friction.

1) Ready for BorderConnect? BorderConnect Onboarding & Readiness Guide

2) Registering with BorderConnect How to Register With BorderConnect

3) Learn the basics BorderConnect Software User Guide

4) File your first ACI Creating an ACI eManifest

5) File your first ACE Creating an ACE Manifest

Prefer video? Jump into tutorials:

Search by task

Choose what you’re trying to accomplish (most common tasks).
Create & submit an ACI eManifestCreating and Submitting a New ACI eManifest
Create & submit an ACE ManifestCreating and Submitting a New ACE Manifest
Fix a rejected ACICorrecting Rejected ACI eManifests
Fix a rejected ACECorrecting Rejected ACE Manifests
Generate lead sheetsGenerating eManifest Lead Sheets
Edit & re-sync a manifesteManifest Sync Feature
Track & get notificationseManifest Tracking Feature
File / manage U.S. in-bondsU.S. In-Bond Manager Guide

Tip: Use the wiki search box (top right) and try keywords like “rejected”, “lead sheet”, “in-bond”, “diversion”, “PARS”, or “port code”.

Featured Article

A deeper dive into a key BorderConnect workflow.
File Import Wizard Home Page

The BorderConnect File Import Wizard allows users easily import their internal company data into BorderConnect. The Import Wizard helps user to import data for shippers, consignees, vehicles, trailers, drivers, passengers and more so they can be used on ACE and ACI eManifests. For questions or support with troubleshooting a file upload, contact BorderConnect's 24/7 technical support. (Full article...)

Featured Tutorial Video

Watch and follow along step-by-step.
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Introducing BorderConnect QP In-Bond Filing.

ACI eManifest Guide

All articles related to ACI eManifest.

Did you know...

  • ...An ACI eManifest lead sheet is required to be presented by the driver each time the driver enters Canada using ACI. Although carriers are free to design and produce their own ACI lead sheets, BorderConnect provides 2 useful features to automatically generate lead sheets for you.
  • ...When reporting an In-Bond shipment in ACI, it is important to note that the Sub Location, which is normally optional, becomes a mandatory field and must be completed on both the manifest and shipment sections.

ACE Manifest Guide

All articles related to ACE Manifest.

Did you know...

  • ...The CSV upload feature is designed for users who have a significant amount of shipments on a single trip and would like to avoid entering data separately for each shipment.
  • ...Insurance Policies are required if your truck is taking a shipment into the U.S. on an ACE Manifest with hazardous goods. To assign an insurance policy to a truck, go to the Manage Data menu option at the top of the page and click Insurance Policies.

U.S. In-Bond Manager Guide

All articles related to BorderConnect U.S. In-Bond Manager

Did you know...

  • ...The In-Bond Sequence Page is where the user can create and manage sequences of In-Bond entry numbers assigned to them from CBP and entered into BorderConnect ACE Manifest software or U.S. In-Bond Manager.
  • ...Sending a U.S. In-Bond Port Diversion Request to CBP is common if the incorrect U.S. in-bond destination was originally entered when the in-bond was filed or the in-bond must move to a different destination than what was originally intended.

BorderConnect Software Guide

All articles related to BorderConnect Software

Did you know...

  • ...with eManifest Sync the user can freely edit or change the details on an ACE or ACI eManifest, then click the 'Sync with CBP' or 'Sync with CBSA' button at the top of the eManifest details page after the changes to the eManifest are made.
  • ...The eManifest Tracking Feature allows you to receive updates by email and screen notification when a manifest gets responses from customs. Whereas normally you might just check back on your manifest when it's convenient for you, this feature is designed to help out in situations where you want to leave your manifest and do other things.

Popular troubleshooting

Quick links to common troubleshooting scenarios.

Featured BorderConnect Screenshot

This BorderConnect screenshot is of the Assign ACE In-Bond Information page when creating an ACE In-Bond in BorderConnect. It is accessed when creating an ACE Shipment that requires in-bond information to be added to the shipment.

This page allows the user to add specific information to an ACE shipment related to an ACE In-Bond, such as adding the in-bond entry type, adding an in-bond entry number, a U.S. in-bond destination, a foreign destination if it qualifies as a type-62 Transportation and Exportation bond, bonded carrier ID, departure data, and other required bond information.

The Assign In-Bond Information page is required when in-bond shipments are created and submitted in the ACE system, as opposed to a customs broker filing them using ABI. (Full article...)

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