Updating or Correcting an Accepted ACI eManifest (ACI eManifest): Difference between revisions

Latest revision as of 15:20, 9 August 2023

This article is part of the BorderConnect ACI eManifest Guide

How to changes and cancel an ACI eManifest in BorderConnect.

This guide offers instructions on making updates or corrections to an ACI eManifest using BorderConnect ACI eManifest software. It assumes that your manifest is already submitted and on file with CBSA using BorderConnect ACI. Please note the changes in this guide can only be made prior to the driver's arrival at the border.

The procedure for changing your manifest will depend on what part of your manifest you need to change. While it is possible to process most types of changes using a change request, a few types of changes will need to be processed using different steps.

For all types of changes, you will first want to bring up your manifest by using the ACI eManifest Search Page and clicking View.

Syncing With CBSA

Most types of changes to your manifest can be done using Sync with CBSA. For instructions on making those changes, please refer to the individual sections below addressing them.

Make the change to the manifest in BorderConnect. If you are changing more than one of these things, you should complete all of them before moving on to the next step.
- Changes to port of entry or ETA (including date) can be made using the Edit button near the top left of the page. Once the changes are made clicking Save will update the manifest in BorderConnect, and the system will offer to update all attached shipments to match the port or ETA change made for the trip. You should select Yes for this option.
- Changes to the truck or trailer can be made by clicking the Remove link for the current truck or trailer to remove them from the manifest. You can then use the Quick Assign Truck or Quick Assign Trailer to add the new one to the manifest. The driver can also be updated this way but please note that the driver is not transmitted to CBSA and is only listed on the manifest for your reference.
- Changes to seal numbers can be made by clicking the View link on the trailer or truck, depending on where the seals are located. From there you can add, remove or edit the seals. Once finished, you should use the Back to ACI eManifest button.
- A cargo exemption can be added to the truck or trailer by mousing over the Set Cargo Exemption button and selecting the appropriate exemption. One can be removed by clicking the Remove Cargo Exemption Code link on the cargo exemption for the truck or trailer.
- Changes to shipper, consignee or commodity information can be made by clicking the View link for the shipment, which will bring you inside the shipment. From there, you can use the Remove from Shipment link on the shipper or consignee you want to change, then assign or quick assign the new one. The Edit link can be used instead if you want to fix a mistake. Similarly, you can update commodity information by using the Edit link for the commodity, or click Create Commodity to add an additional commodity to the shipment.
Transmit the changes to CBSA. Now that the changes have been made in BorderConnect, CBSA will require the eManifest to be synced to see them.
- Use the option Sync with CBSA at the top of the ACI eManifest Details page the user can click 'Sync with CBSA' to make the changes with CBSA.
- Use the option Send Change Shipment Request (available only from the Send to CBSA inside the shipment) if your changes only involved information in that shipment. i.e. changes to shipper, consignee, and commodity information.
Check back to verify that the change request gets accepted by CBSA. Syncing your ACI eManifest will update your trip and/or shipment status to Transmitted to CBSA. When the ACI eManifest is accepted, the status will revert back to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.

Changing Trip Number or Cargo Control Number

Changes to trip number or cargo control number will also require the user to Sync with CBSA after the changes have been made. You won't have to re-enter the manifest in BorderConnect.

Changing the Trip Number. This can be done on either an already cancelled manifest or a manifest that is already on file with CBSA. Click Edit on the top left of the ACI eManifest Details page to edit the trip number, once it's been changed you can click Save, where you will be brought to the ACI eManifest Details page. From here just click Sync with CBSA to change the trip number with CBSA. The sync will take approximately 2-4 minutes where the manifest will once again get accepted. you may want to use the eManifest Tracking Feature to alert you when the response comes in.

Changing the Cargo Control Number(s). This can be done on either an already cancelled manifest or a manifest that is already on file with CBSA. Scroll down and Edit the shipment then the cargo control number can be changed. Once it's been changed you can click Save, where you will be brought to the ACI Shipment Details page. From here click Back or Back to eManifest, then from the top of the ACI eManifest Details page click Sync with CBSA to change the cargo control number with CBSA. The sync will take approximately 2-4 minutes where the manifest will once again get accepted. you may want to use the eManifest Tracking Feature to alert you when the response comes in.

Adding a Shipment to the Manifest

Adding a shipment to your manifest will also involve Syncing with CBSA.

Add the shipment to your manifest in BorderConnect. You should use the Create New Shipment button on the manifest, and then enter all the normal required data for an ACI shipment, including shipper, consignee and commodity.
Send the shipment to CBSA. This should be done on the ACI eManifest Details page and clicking Sync with CBSA.
Wait for the eManifest Sync to complete. Once the Sync is compete the manifest will revert back to accepted with either three blue bars or four green bars. Because this can take 10 minutes or more, you may want to go back to the ACI eManifest at this time and use the eManifest Tracking Feature to alert you when the response comes in. You will see an accepted response in the ACI eManifest History.
Check back to verify that the change request was accepted. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.

Removing a Shipment from the Manifest

Selecting Detach option from the ACI Shipment action menu

Removing a shipment from your manifest will involve three steps. One will detach the shipment from your manifest, the next step will require a Sync with CBSA to de-link the shipment from the manifest in CBSA's system, and the final step will cancel the shipment itself out of CBSA's system.

Detach the shipment from the manifest in BorderConnect. To do so, use the Detach link for the shipment.
Click Sync with CBSA from the original manifest. This will de-link the shipment from the manifest in CBSA's system by updating the list of attached shipments.
Wait for the Sync to complete. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.
Cancel the shipment with CBSA. Now that your shipment is no longer linked to your manifest in CBSA's system, it is important to go back and cancel it. Because your shipment can no longer be accessed from the manifest, you will need to search for it on the ACI Shipment Search Page and click View to access the shipment. From there, under Send to CBSA, choose the option Send Cancel/Delete Shipment Request.
Check back to verify that the cancel was accepted. When the cancel is accepted by CBSA, the status will change to Cancelled and you will see an accepted response in the ACI Shipment History.

@@ Line 1: / Line 1: @@
-{{#ev:youtube|l3OsoWtH6uU|960|center|How to Amend and Cancel an ACE Manifest in BorderConnect.}}
+{{note|This article is part of the [[ACI_eManifest_Software_User_Guide_(CBSA)|BorderConnect ACI eManifest Guide]]|info}}
-This guide offers instructions on '''making updates or corrections to an ACE eManifest''' using BorderConnect [https://www.borderconnect.com/ace-e-manifest/index.htm ACE Manifest software]. It assumes that your manifest is already submitted and on file with CBP using BorderConnect ACE.
+{{#ev:youtube|yOfHR_quIpY|960|center|How to changes and cancel an ACI eManifest in BorderConnect.}}
-The procedure for changing your ACE Manifest is simple and straightforward in BorderConnect using eManifest Sync.
+This guide offers instructions on '''making updates or corrections to an [[ACI eManifest Software User Guide (CBSA)|ACI eManifest]]''' using BorderConnect [https://www.borderconnect.com/aci-e-manifest/index.htm ACI eManifest software]. It assumes that your manifest is already submitted and on file with [[Canada Border Services Agency - General Information|CBSA]] using BorderConnect ACI. Please note the changes in this guide can only be made prior to the driver's arrival at the border.
-For all types of changes, you will first want to bring up your manifest by using the [[ACE Manifest Search Page (ACE Manifest)|ACE Manifest Search Page]] and clicking View.
+The procedure for changing your manifest will depend on what part of your manifest you need to change. While it is possible to process most types of changes using a change request, a few types of changes will need to be processed using different steps.
-== Using eManifest Sync to Change Minor Details On an Accepted ACE Manifest ==
+For all types of changes, you will first want to bring up your manifest by using the [[ACI_eManifest_Search_Page_(ACI_eManifest)|ACI eManifest Search Page]] and clicking View.
-Most types of changes to your ACE Manifest can be done using the eManifest Sync feature. The situations below can all be used with eManifest Sync.
+=== Syncing With CBSA ===
-# Make the change to the manifest in BorderConnect. If you are changing more than one of these things, you should complete all of them before moving on to the next step.
-#*Changes to '''port of arrival''' or '''ETA''' (NOT including date) can be made using the Edit button near the top left of the page. Once the changes are made clicking Save will update the manifest in BorderConnect.
-#*Changes to the '''truck''', '''trailer''', '''drivers''' or '''passengers''' can be made by clicking the Remove link on each to remove them from the manifest if desired, and Quick Assign Truck, Quick Assign Trailer, Quick Assign Driver and Assign Passenger to add new ones to the manifest.
-#*Changes to '''seal numbers''' can be made by clicking the View link on the trailer or truck, depending on where the seals are located. From there you can add, remove or edit the seals. Once finished, you should use the Back to ACE eManifest button.
-#*'''IIT Status''' can be added to the truck or trailer by mousing over the Set IIT Status button and selecting the appropriate exemption. One can be removed by clicking the Remove IIT Status link on the truck or trailer.
-#*Changes to '''shipper''', '''consignee''' or '''commodity''' information can be made by clicking the View link for the shipment, which will bring you inside the shipment. From there, you can use the Remove from Shipment link on the shipper or consignee you want to change, then Assign or Quick Assign the new one. The Edit link can be used instead if you want to fix a mistake. Similarly, you can update commodity information by using the Edit link for the commodity, or click Create Commodity to add an additional commodity to the shipment.
-#*Changes to '''shipment type''' can be made by clicking the View link for the shipment, and using the Edit button inside the shipment. Once you've changed your [[Shipment Types For ACE and ACI eManifest|Shipment Type]], click the Save button, then use the Back to ACE eManifest to return to the manifest details page.
-# Transmit the changes to CBP. Now that the changes have been made in BorderConnect, click the button '''Sync with CBP''' at the top of the eManifest Details page to transmit your changes to customs. <br />[[File:Emanifest-sync-corrections.png|800px]]
-#Verify that the Sync gets accepted by CBP. Syncing your eManifest will have updated your Current Status to Transmitted to CBP. When the eManifest is accepted, the status will revert back to Complete Manifest On File with CBP or Complete Manifest and Entry Numbers On File with CBP and you will see an accepted response under the ACE eManifest History.
-== Using eManifest Sync to Change Major Details On an Accepted ACE Manifest ==
+Most types of changes to your manifest can be done using Sync with CBSA. For instructions on making those changes, please refer to the individual sections below addressing them.
-To change your trip number, the date portion of your ETA, your shipment control number, or to add or remove a shipment, you will need to also click Sync with CBP after you make the changes in most circumstances. Please note the changes in this section can only be made '''prior to the driver's arrival''' at the border.
+# <u>Make the change to the manifest in BorderConnect</u>. If you are changing more than one of these things, you should complete all of them before moving on to the next step.
+#*Changes to '''port of entry''' or '''ETA''' (including date) can be made using the Edit button near the top left of the page. Once the changes are made clicking Save will update the manifest in BorderConnect, and the system will offer to update all attached shipments to match the port or ETA change made for the trip. You should select Yes for this option.[[File:Emanifest-details-buttons.png]]
+#*Changes to the '''truck''' or '''trailer''' can be made by clicking the Remove link for the current truck or trailer to remove them from the manifest. You can then use the Quick Assign Truck or Quick Assign Trailer to add the new one to the manifest. The driver can also be updated this way but please note that the driver is not transmitted to CBSA and is only listed on the manifest for your reference.
+#*Changes to '''seal numbers''' can be made by clicking the View link on the trailer or truck, depending on where the seals are located. From there you can add, remove or edit the seals. Once finished, you should use the Back to ACI eManifest button.
+#*A '''cargo exemption''' can be added to the truck or trailer by mousing over the Set Cargo Exemption button and selecting the appropriate exemption. One can be removed by clicking the Remove Cargo Exemption Code link on the cargo exemption for the truck or trailer.
+#*Changes to '''shipper''', '''consignee''' or '''commodity''' information can be made by clicking the View link for the shipment, which will bring you inside the shipment. From there, you can use the Remove from Shipment link on the shipper or consignee you want to change, then assign or quick assign the new one. The Edit link can be used instead if you want to fix a mistake. Similarly, you can update commodity information by using the Edit link for the commodity, or click Create Commodity to add an additional commodity to the shipment.
+# <u>Transmit the changes to CBSA</u>. Now that the changes have been made in BorderConnect, CBSA will require the eManifest to be synced to see them.
+#*Use the option '''Sync with CBSA''' at the top of the ACI eManifest Details page the user can click 'Sync with CBSA' to make the changes with CBSA. <br />[[File:Sync-required-aci.png|800px]]
+#*Use the option '''Send Change Shipment Request''' (available only from the Send to CBSA inside the shipment) if your changes only involved information in that shipment. i.e. changes to shipper, consignee, and commodity information.
+#<u>Check back to verify that the change request gets accepted by CBSA</u>. Syncing your ACI eManifest will update your trip and/or shipment status to Transmitted to CBSA. When the ACI eManifest is accepted, the status will revert back to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.</onlyinclude>
-#Cancel the manifest with CBP. If the ACE Manifest needs to be cancelled from customs system, simply click Cancel eManifst at the top of your eManifest Details page. When the cancel is accepted by CBP, the status will change to Cancelled Manifest and you will see an accepted response in the ACE eManifest History.
+== Changing Trip Number or Cargo Control Number ==
-#Make your changes in BorderConnect.
-#*Changes to the trip number or date can be made using the Edit button near the top left of the page. Once you've made the changes, clicking Save will return you to the manifest details page. To update the changes with CBP click Sync with CBP.
-#*Changes to your shipment control numbers can be made by clicking the View link for the shipment, and using the Edit button inside the shipment. Once you've changed your shipment control number, click the Save button, then use the Back to ACE eManifest to return to the manifest details page, then click Sync with CBP.
-#*If you need to add a shipment, you can do so now by clicking the Create New Shipment button located under the driver section on the manifest details page. You will then need to complete the full information for the shipment. Once it is completed, click the Back to ACE eManifest button to go back to the eManifest Details page, then click Sync with CBP.
-#*If you need to remove a shipment, you can do so now by clicking the Detach link on the shipment if you'd like to use it on a different manifest, or detach it entirely. Once the shipment is successfully detached you can resend the manifest to CBP by clicking Sync with CBP.
-#Verify that the manifest is accepted. The manifest status will update to Complete Manifest On File with CBP or Complete Manifest and Entry Numbers On File with CBP and you will see an accepted response under the ACE eManifest History.
-== Detaching and Attaching Shipments ==
+Changes to trip number or cargo control number will also require the user to Sync with CBSA after the changes have been made. You won't have to re-enter the manifest in BorderConnect.
-In early 2022, U.S. CBP modernized the ACE system, and this included changes to some procedures. A new change involves sending detach and attach messages to move shipments to other Manifests. In a scenario where a user must move a shipment from one accepted ACE Manifest to another accepted ACE Manifest, here are the steps to take in most cases:
+#<u>Changing the Trip Number</u>. This can be done on either an already cancelled manifest or a manifest that is already on file with CBSA. Click Edit on the top left of the ACI eManifest Details page to edit the trip number, once it's been changed you can click Save, where you will be brought to the ACI eManifest Details page. From here just click Sync with CBSA to change the trip number with CBSA. The sync will take approximately 2-4 minutes where the manifest will once again get accepted. you may want to use the [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]] to alert you when the response comes in.
-First cancel both ACE Manifests by selecting Cancel eManifest from the top of your eManifest Details page.
+#<u>Changing the Cargo Control Number(s)</u>. This can be done on either an already cancelled manifest or a manifest that is already on file with CBSA. Scroll down and Edit the shipment then the cargo control number can be changed. Once it's been changed you can click Save, where you will be brought to the ACI Shipment Details page. From here click Back or Back to eManifest, then from the top of the ACI eManifest Details page click Sync with CBSA to change the cargo control number with CBSA. The sync will take approximately 2-4 minutes where the manifest will once again get accepted. you may want to use the [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]] to alert you when the response comes in.
-Once both manifests are canceled, go into the shipment of the manifest you'd like to remove the shipment from, and under Shipment Only Send to CBP click Detach Shipment Message. After the detach has been processed, follow that with a Cancel Shipment Message and wait for the shipment to get canceled.
+== Adding a Shipment to the Manifest ==
-[[File:Detach-shipment-message.jpg|thumb|right|250px|Selecting Detach Shipment Message from the ACE Shipment Details page]]
+Adding a shipment to your manifest will also involve Syncing with CBSA.
-Then, detach the shipment from the ACE Manifest, and then assign it to the new ACE Manifest.
+#<u>Add the shipment to your manifest in BorderConnect</u>. You should use the Create New Shipment button on the manifest, and then enter all the normal required data for an ACI shipment, including shipper, consignee and commodity.
+#<u>Send the shipment to CBSA</u>. This should be done on the ACI eManifest Details page and clicking Sync with CBSA.
+#<u>Wait for the eManifest Sync to complete</u>. Once the Sync is compete the manifest will revert back to accepted with either three blue bars or four green bars. Because this can take 10 minutes or more, you may want to go back to the ACI eManifest at this time and use the [[E-Manifest_Tracking_Feature_(ACE_and_ACI_eManifest)|eManifest Tracking Feature]] to alert you when the response comes in. You will see an accepted response in the ACI eManifest History.
+#<u>Check back to verify that the change request was accepted</u>. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.
-On the new ACE Manifest, where the shipment is now attached click Sync with CBP at the top of the page, and the manifest will most likely get accepted shortly after.
+== Removing a Shipment from the Manifest ==
-This procedure is also helpful if you'd like to remove or attach shipments from or to Arrived ACE Manifests. In cases where an already accepted shipment must be attached to an Arrived ACE Manifest for example an Attach Shipment Message must also be transmitted once the new ACE Shipment is assigned to the arrived manifest.
+[[File:Detachaci1.jpg|thumb|500px|right|Selecting Detach option from the ACI Shipment action menu]]Removing a shipment from your manifest will involve three steps. One will detach the shipment from your manifest, the next step will require a Sync with CBSA to de-link the shipment from the manifest in CBSA's system, and the final step will cancel the shipment itself out of CBSA's system.
-[[File:Attach-shipment-message.jpg|thumb|right|250px|Selecting Attach Shipment Message from the ACE Shipment Details page]]
+#<u>Detach the shipment from the manifest in BorderConnect</u>. To do so, use the Detach link for the shipment.
+#<u>Click Sync with CBSA from the original manifest</u>. This will de-link the shipment from the manifest in CBSA's system by updating the list of attached shipments.
+#<u>Wait for the Sync to complete</u>. The manifest status will update to On File with CBSA or On File with Transaction Numbers and you will see an accepted response under the ACI eManifest History.
+#<u>Cancel the shipment with CBSA</u>. Now that your shipment is no longer linked to your manifest in CBSA's system, it is important to go back and cancel it. Because your shipment can no longer be accessed from the manifest, you will need to search for it on the [[ACI_Shipment_Search_Page_(ACI_eManifest)|ACI Shipment Search Page]] and click View to access the shipment. From there, under Send to CBSA, choose the option '''Send Cancel/Delete Shipment Request'''.
+#<u>Check back to verify that the cancel was accepted</u>. When the cancel is accepted by CBSA, the status will change to Cancelled and you will see an accepted response in the ACI Shipment History.
-[[Category:ACE Manifest Guide]]
+[[Category:ACI eManifest Guide]]