Welcome to BorderConnect's Support Wiki

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The BorderConnect Support Wiki is a free-to-use resource to help familiarize yourself with using BorderConnect ACE (CBP) and ACI (CBSA) eManifest software. The wiki has articles covering many scenarios users may come across when using BorderConnect. The wiki also contains valuable information on the cross-border procedures for North American highway carriers, and the steps carriers and drivers must follow for specific shipment types.

Use the links below or the search bar above to explore and navigate the contents of the wiki.

For general questions or for support contact BorderConnect 24/7.

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Latest Webinars

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U.S. In-Bond Overview and Updates

The in-bond process allows imported merchandise to be entered at one U.S. port of entry and transported by a bonded carrier to another U.S. port of entry. Receive a quick overview of a bonded carrier's role and responsibility. CBP is making changes and some of those changes are coming with surprises and carriers are already seeing the impact of non-compliance. (Run-Time: 43m) Watch Now



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DTOPS / Transponder Update

This webinar will discuss changes that occurred in the pricing of transponders and the change that occurred effective November 28th, allowing companies to purchase single trips. This pilot has ended and is now open at all ports of entry. Learn whether this option may be beneficial to you, changes that might be needed in operations and what your driver needs to know. (Run-Time: 30m) Watch Now

Latest Customs News

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Deactivation of CBP Laredo Port Codes 2381, 2394, 2395, 2399 for Cargo

The ACE Business Office, in conjunction with the Office of Field Operations, has identified port codes associated to facilities that are no longer active and will be deactivating the port codes, one Field Office at a time. The Laredo Field Office has identified four port codes to be deactivated. During the week of October 24, 2016, Port Codes 2381 (Edinburg INTL USE FEE APT), 2394 (Del Rio Cargo Control), 2395 (Eagle Pass Cartage Control), and 2399 (Laredo Cartage Control) will be deactivated. The trade will no longer be able to use these port codes on bills of lading or in-bond movements. Read More



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CBSA officially opens the new and improved Sault Ste. Marie port of entry

The new facility replaces the facility built in 1962 and is more than four times the size of the old facility. The infrastructure improvements involved the complete renovation and expansion of the entire Canadian plaza, including an expansion of the Canada Border Services Agency (CBSA) travellers’ facility, the secondary examination facilities, and better roadways. The improved facilities meet the needs of travellers, commercial services, immigration services and the wellbeing and safety of CBSA staff and clients. It is positioned to meet projected increases in traffic for many years to come. Read More

Featured Article

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BorderConnect’s eManifest Processing service provides the ability for customers to fax or email their eManifest details to get processed and sent to customs for them. Many carriers use this as their primary method of filing eManifests. Others use it as an after-hours service. The intent of this guide is to provide you the basics about eManifests, as well as provide some of the best practices when using BorderConnect’s eManifest Processing service.

eManifest Processing Details

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BorderConnect’s friendly eManifest Specialists are fully trained on the procedures involved with ACE and ACI eManfiest.

  • BorderConnect’s 24/7 eManifest Processing Centre processes approx 7,500 ACE and ACI eManifests a month.
  • BorderConnect support agents also support thousands of companies who rely on BorderConnect’s eManifest portal and API customers 24 hours a day.
  • BorderConnect’s average eManifest processing time is 6.1 minutes. This may fluctuate based on when we receive the paperwork and how much data is needed to process the manifest.

6.1min processing time based on 2015 and 2016 averages for over 180,000 manifests. Read More >>


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Featured Video

How to create an ACE In-Bond

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