Welcome to BorderConnect's Support Wiki

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The BorderConnect Support Wiki is a free-to-use resource to help familiarize yourself with using BorderConnect ACE (CBP) and ACI (CBSA) eManifest software. The wiki has articles covering many scenarios users may come across when using BorderConnect. The wiki also contains valuable information on the cross-border procedures for North American highway carriers, and the steps carriers and drivers must follow for specific shipment types.

Use the links below or the search bar above to explore and navigate the contents of the wiki.

For general questions or for support contact BorderConnect 24/7.

About BorderConnect | Register for BorderConnect | Customs Glossary

Featured Article

Personal Goods, aka Casual Goods, is a Canadian Shipment Type for goods to clear through CBSA. It allows for the release of shipments consisting of non-commercial goods being transported by a highway carrier.

To qualify as Personal Goods the goods must not be imported into Canada for sale, or for any commercial, industrial, occupational, institutional or other like use.

Declaring a Personal Goods Shipment in ACI eManifest

Personal Goods being transported by a highway carrier are required to be reported on an ACI eManifest. To report a Personal Goods shipment the carrier will need to create an ACI Shipment designated as non-CSA (or "Personal Goods" if using BorderConnect's ACI eManifest software), and ensure that the shipment is transmitted as part of their ACI eManifest.

Although a Personal Goods Shipment is different from a PARS shipment, the carrier will still need to provide a unique Cargo Control Number, as well as all other information normally required for an ACI Shipment including Shipper, Consignee and Commodity information. Read More

Shipment Release Types | Random Article | Help and Support | Register for BorderConnect

Featured Video

How to create an ACE In-Bond

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Latest Webinars


DTOPS / Transponder Update

This webinar will discuss changes that occurred in the pricing of transponders and the change that occurred effective November 28th, allowing companies to purchase single trips. This pilot has ended and is now open at all ports of entry. Learn whether this option may be beneficial to you, changes that might be needed in operations and what your driver needs to know. (Run-Time: 30m) Watch Now


ACI: CBSA Nov 1 AMPS Penalty Update

This webinar will go in-depth with the new AMPS penalty changes starting November 1, and how this will affect you as a carrier. We will go through the monetary changes, what we will see and how to avoid them. Followed by a Q&A session (Run-Time: 52m) Watch Now

Latest Customs News


Deactivation of CBP Laredo Port Codes 2381, 2394, 2395, 2399 for Cargo

The ACE Business Office, in conjunction with the Office of Field Operations, has identified port codes associated to facilities that are no longer active and will be deactivating the port codes, one Field Office at a time. The Laredo Field Office has identified four port codes to be deactivated. During the week of October 24, 2016, Port Codes 2381 (Edinburg INTL USE FEE APT), 2394 (Del Rio Cargo Control), 2395 (Eagle Pass Cartage Control), and 2399 (Laredo Cartage Control) will be deactivated. The trade will no longer be able to use these port codes on bills of lading or in-bond movements. Read More


ACI Requirements for Freight Forwarders

With the implementation of eManifest, freight forwarders will require a CBSA-issued, 8000-series carrier code (a four-character code that begins with an 8) to transact business with the CBSA, including the advance electronic transmission of house bill / supplementary data. Detailed information on obtaining a CBSA-issued carrier code is available in the Commercial Carriers section of the CBSA Web site. Read More