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Welcome to the BorderConnect Support Wiki
The BorderConnect Wiki is a support resource for BorderConnect customers and cross-border highway carriers. It contains 190 articles and 421 images covering ACE Manifests, ACI eManifests, U.S. in-bond filing, PARS/PAPS workflows, and customs compliance topics.
Start here
- ACI eManifest Software User Guide - learn how to create, submit, correct, and track Canadian ACI eManifests.
- ACE Manifest Software User Guide - learn how to create, submit, correct, and track U.S. ACE Manifests.
- U.S. In-Bond Manager Guide - learn how to file QP in-bonds, report arrivals and exports, send status queries, and manage diversions.
- BorderConnect Software User Guide - learn the core BorderConnect tools for account, fleet, driver, trailer, passenger, and company data.
Common tasks
- Create and submit a new ACI eManifest
- Create and submit a new ACE Manifest
- Correct a rejected ACI eManifest
- Correct a rejected ACE Manifest
- Generate ACE and ACI lead sheets
- Sync changes to an accepted ACE or ACI eManifest
- Track manifest status updates
- Create and maintain truck profiles
- Create and maintain trailer profiles
- Create and maintain driver profiles
Main guide areas
ACI eManifest
- ACI eManifest Software User Guide
- Creating and Submitting an ACI eManifest
- Correcting Rejected ACI eManifests
- Creating an In-Bond Shipment in ACI
- CBSA Shipment Types for ACI eManifest
- CBSA Highway Port Listing
ACE Manifest
- ACE Manifest Software User Guide
- Creating and Submitting an ACE Manifest
- Correcting Rejected ACE Manifests
- Creating an ACE In-Bond Shipment
- CBP Shipment Types for ACE Manifest
- CBP Highway Port Listing
U.S. In-Bond Manager
- U.S. In-Bond Manager Software User Guide
- In-Bond Manager Dashboard
- Reporting In-Bond Arrivals and Exports
- Creating and Submitting a New QP In-Bond
- Sending In-Bond Status Queries
- Sending In-Bond Port Diversions
BorderConnect software and reference
- BorderConnect Software User Guide
- PARS Software User Guide
- Warehouse Arrival Certification Message (WACM) Guide
- Customs Compliance Guide
- eManifest Service Provider Guide
- Shipment Release Types
- Customs Glossary
Featured article
The BorderConnect File Import Wizard helps users import company data into BorderConnect, including shippers, consignees, vehicles, trailers, drivers, passengers, and other records used on ACE and ACI eManifests.
For help troubleshooting a file upload, contact BorderConnect's 24/7 technical support.
Tutorial playlists
- ACI eManifest video tutorials
- ACE Manifest video tutorials
- U.S. In-Bond Manager video tutorials
- BorderConnect software video tutorials
- BorderConnect on YouTube